At Kru Live, we're more than just a global staffing agency; we are your partner in success. Our commitment to delivering exceptional service and results is at the heart of everything we do, and that is why we created The Kru Promise. So, what does the Kru Promise mean to our clients?
One hour response time
One of the cornerstones of the Kru Promise is our commitment to reply to all communication in a timely and efficient manner. We promise to respond within an hour to all communication - we can’t promise that we will have a solution or a fully detailed response (although sometimes we can!) - but rather, offer an acknowledgement and let you know we are working on it. We understand that in the fast-paced world of events and activations, timely responses are essential. Whether you have a question, need to discuss a campaign detail, or simply want to touch base, our team is here to provide rapid and reliable communication.
24 hour brief turnaround
Time is of the essence - and often, in this industry, things can come at the last minute that require your immediate attention and action. That’s why, at Kru, we promise to respond to all incoming briefs within 24 hours. That way, you can be sure your campaign moves forward swiftly, and you have the information you need to make informed decisions promptly.
24/7 Out of Hours Service
More often than not, events and activations happen outside of standard office hours, and no matter how much meticulous planning goes into it, there is always a chance that something could go wrong.When an unforeseen challenge occurs at a weekend, or after 5pm, the next working day - or Monday - is too far away, and that’s why, Kru live is on hand to provide support whenever you need it the most. As part of the Kru Promise, our 24-hour out-of-hours service is here to support you around the clock.
The Kru Promise is our commitment to you, our valued clients. We aim to be an extension of your team, and so, we are with you every step of the way. Our 24/7 response time, clear, concise and quick communication and efficient brief responses is part of the service that we provide. When you partner with Kru Live, you are not just hiring a staffing agency; you’re gaining a dedicated partner that is fully invested in your success.
Whilst the above encompasses our main promises, we've got a couple more up our sleeve...
If you are a brand or agency looking to find out what the other three Kru Promises are - or, you are just looking for great Brand Ambassadors for your next campaign or activation, get in touch with our CEO, Sarah-Jane, would would be more than happy to discuss your requirements and see if Kru Live is able to assist.
Contact: firstname.lastname@example.org or: +44 (0)203 838 7272