Client:
Identity Group
Brand:
UK Government Department for Transport
Activity Summary:
In a significant project commissioned by the UK Government's Department for Transport, Kru Live was selected as the key partner to support the launch of a new Digital Platform. The platform aimed to inform hauliers about the necessary actions to be taken from January 1st, 2021. Kru was appointed to recruit, train and manage a team of bilingual video call agents stationed across Europe. These agents were responsible for operating the live chat feature on the platform, providing real-time assistance to hauliers across the country.
Kru Solution:
With careful consideration, we handpicked three skilled supervisors and established a talent pool of 38 proficient video call agents fluent in eight different languages. This diverse workforce played a crucial role in supporting the platform's operations over a span of 18 months.
Results
Through our expertise in remote working and training, we ensured uninterrupted service. The Kru Team team achieved an outstanding milestone of 100% attendance during the 12-hour live sessions conducted seven days a week.
Our meticulous recruitment, rigorous training and expert management meant that Kru Live were able to deliver a highly effective solution for this pivotal government project. Our supervisors provided invaluable guidance and oversight, cultivating a culture of excellence and professionalism within the team. The bilingual video call agents showcased their expertise by promptly addressing inquiries and providing accurate guidance to hauliers navigating the evolving regulations and processes.
What The Client Said
I must say I am very pleased with the service that Kru Live is supplying so far. We have thrown a lot at you all in a very short space of time with lots of moving parts and a lot of information and nothing ever seems to be too much trouble. Kru Live have always been on hand to assist and happy to help with all the additional requirements and planning. The communication is great, informative and speedy with lots of questions asked and solutions offered which is a great help.
