At Kru Live, we're more than just a global staffing agency; we are your partner in success. Our commitment to delivering exceptional service and results is at the heart of everything we do, and that is why we created The Kru Promise. So, what does the Kru Promise mean to our clients?

  • One-hour response time: In the fast-paced world of events and activations, timely responses are essential. We promise to respond within an hour to all communication - offering an acknowledgement and letting you know we are working on it.
  • 24-hour brief turnaround: Time is of the essence, and at Kru, we promise to respond to all incoming briefs within 24 hours. That way, your campaign moves forward swiftly, and you have the information you need to make informed decisions promptly.
  • Out-of-Hours Service: Events often happen outside of standard office hours, and challenges can arise at any time. Our 24-hour out-of-hours service is here to support you around the clock, ensuring you have the assistance you need when you need it most.

The Kru Promise is our commitment to you, our valued clients. We aim to be an extension of your team, providing clear, concise, and quick communication along with efficient brief responses. When you partner with Kru Live, you're not just hiring a staffing agency; you're gaining a dedicated partner invested in your success. Our staff members are equally valued, and The Kru Promise extends to them as well. Here's what it means to those on the books with Kru:

  • Pay guarantee: We believe in fair compensation and prompt weekly payments for our staff members, ensuring they receive what they deserve on time, every time.
  • Clear and concise briefs: Clear communication is key, and we provide our staff members with all the necessary information and support they need to excel in their roles.
  • 24-hour support: Our teams are available round the clock to assist whenever our staff members need it, ensuring they always feel supported and empowered.
  • Clear communication: We promise to always inform our staff members promptly whether they have been selected for a role or not, ensuring transparency and peace of mind.

The Kru Promise is not just a statement; it is a commitment that we uphold every day, ensuring both our clients and staff members feel valued, supported, and proud to be part of the Kru Live family.

At Kru Live, we understand that our promises are the foundation of our relationships with both our clients and staff members. Without one, there wouldn't be the other. That's why we treat both parties with respect, transparency, and integrity. By upholding our commitments, we ensure that every campaign, event, and activation we undertake is executed seamlessly, leaving a lasting impression on everyone involved. With The Kru Promise guiding our actions, we look forward to continuing to deliver exceptional service and results for years to come.

If you are a brand or agency looking to activate a campaign our CEO, Sarah-Jane, would love to talk to you. Contact: or: +44 (0)203 838 7272

  • The Drum UK Event Awards: Award Winner 2015
  • Event Awards Winner 2016
  • Event 100 Club 2013
  • Field Marketing Award Brand Experience Award Bronze winner 2014
  • Field Marketing Award Brand Experience Award Silver Winner 2013
  • Event 100 Club
  • Field Marketing Award Brand Experience Award Gold winner 2015
  • Highly Commended - Staffing Agency of the Year 2019
  • Field Marketing Award Brand Experience Award Gold Winner 2012
  • The Cogs 2016 Awards Silver Winner
  • IVCA Live come Awards 2013 Winner
  • Field Marketing Award Bronze winner 2013
  • The Cogs Awards For the People that make it Work Staffing Winner 2013

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0203 838 7272

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Kru Live HK Limited,
801-2 Tung Hip Commercial Building,
244-248 Des Voeux Road Central,
+852 5202 2023
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By ticking this box, you agree that we can store and use your data to communicate with you. We will never pass on your information to other organisations. You can review our privacy policy here.